SUBSTITUTION POLICY
Balloons are at the heart of life's celebrations! They bring color, festivity and most of all Joy to every occasion. Part of their attraction is that they are delicate and have a limited life. So sometimes we may need to substitute some of your balloons for various reasons. If this is the case the following rules will apply.
SPECIAL MYLAR SHAPES
The substituted balloon will be the same theme and character, and a similar size.
SPECIAL OCCASION 18-INCH MYLAR BALLOONS
The substituted balloon will be the same sentiment (Happy Birthday, Get Well, etc) and a similar size.
LICENSED CHARACTER 18-INCH MYLAR BALLOONS
The substituted balloon will be the same character and sentiment (Happy Birthday, Get Well, etc) and a similar size.
PERSONALIZED NAME AND AGE MYLAR BALLOONS
The substituted balloon will be a similar size, personalized, and the same sentiment (Happy Birthday, Congrats, etc).
LATEX BALLOONS
Balloons with air spray and birthday text may include variations of the graphics and text shown.
B. LARGE BALLOON GROUPS WITH CUSTOM ORDERS
With orders placed online, we reserves the right to divide large custom-created arrangements into smaller groups in order to facilitate delivery. Depending on circumstances at the delivery location, these smaller groups may or may not be combined as specified in the order. If this is not acceptable, please place your order by phone so that special arrangements can be made.